GC Retail Customer Service Associate Store 421

Guitar Center • Denver, CO

15h • Onsite

About The Position

The Customer Service Associate is a customer-facing role that combines exceptional service with theft prevention and store safety responsibilities. As customers’ first and last point of contact, the associate welcomes shoppers, answers questions, helps direct them to the right staff or departments, and offers assistance to customers leaving without a purchase. The role also supports store operations by checking receipts and gear bags at exits, helping verify merchandise and serial numbers, checking employee coats and bags as associates leave, and completing other assigned operational tasks. The associate monitors the sales floor, helps keep it clean, organized, and safe, follows safety and loss-prevention procedures, and reports hazards or suspicious activity to management. The position is part-time and located at Store 421 in Denver, Colorado.

Requirements

• Previous customer service experience, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Strong organizational skills and attention to detail.
• Flexibility in scheduling, including availability to work additional hours when needed and to work nights and weekends.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfort with frequent stooping, bending, and reaching.

Nice To Haves

• Passion for music and familiarity with musical instruments and equipment.

Responsibilities

• Warmly greet customers as they enter the store and offer assistance as needed.
• Answer customer inquiries and direct customers to appropriate departments or staff.
• Help ensure customers feel welcome and valued throughout their shopping experience.
• Communicate with customers leaving without a purchase to obtain feedback or offer further assistance.
• Collaborate and communicate with team members to support smooth store operations.
• Conduct receipt checks at store exits and verify receipts against purchased items, addressing discrepancies professionally.
• Check gear bags, such as guitar, snare, and drum cases, upon exit; record item descriptions and serial numbers when applicable and verify serial numbers.
• Check employee coats and bags as associates exit the store.
• Support the store team with operational tasks as assigned.
• Monitor the sales floor to help ensure it is organized, clean, and safe.
• Identify and promptly address safety hazards or issues with management.
• Follow store safety and loss-prevention policies and procedures.
• Report suspicious activities or security concerns to management.

Benefits

• Gig leave for musician employees to take time off to tour and return to their job.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed