GC Retail Customer Service Associate Store 421

The Guitar Center Company • Denver, CO

1d • $20 - $29

About The Position

The Customer Service Associate is the first and last point of contact for customers, combining exceptional customer service with theft prevention and store safety responsibilities. The role supports a positive shopping experience, helps maintain smooth store operations, and contributes to loss prevention and a clean, safe sales floor.

Requirements

• Previous customer service experience, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic retail environment.
• Strong organizational skills and attention to detail.
• Flexibility in scheduling, including availability for additional hours when needed and work at night and on weekends.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfort with frequent stooping, bending, and reaching.

Nice To Haves

• Passion for music and familiarity with musical instruments and equipment.

Responsibilities

• Warmly greet customers as they enter the store and offer assistance as needed.
• Answer customer inquiries and direct customers to appropriate departments or staff members.
• Help customers feel welcome and valued throughout their shopping experience.
• Speak with customers leaving without making a purchase to collect feedback or offer further assistance.
• Collaborate and communicate with team members to support smooth store operations.
• Conduct receipt checks at store exits and verify receipts against purchased items.
• Address receipt discrepancies professionally.
• Inspect gear bags, such as guitar, snare, and drum cases, upon exit; record item descriptions and applicable serial numbers and verify that serial numbers match.
• Check employee coats and bags as Associates exit the store.
• Support the store team with operational tasks as assigned.
• Monitor the sales floor to help keep it organized, clean, and safe.
• Identify safety hazards or issues and promptly bring them to management's attention.
• Follow store policies and procedures related to safety and loss prevention.
• Report suspicious activity or security concerns to management.

Benefits

• Gig leave for musician employees, allowing time off to tour and return to their job afterward.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holiday time.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed