Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and handles checkout transactions courteously, fairly, and efficiently. The role engages customers and patients, answers questions, resolves issues, and follows customer-service best practices. It also supports store operations through sales, merchandise handling and displays, asset protection, compliance, inventory and stock rotation, photo services, web order pickup, and store maintenance. The associate uses store systems and equipment, follows company policies, maintains respectful coworker relationships, and completes assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide fast, friendly, and efficient service and recommend products, trade-up items, or companion items.
- Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed by the store manager or shift leader.
- Follow asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws for regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policy; rotate consumable stock using first in, first out and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Attend training and complete assigned PPLs.
- Complete special assignments and other tasks as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
