Customer Service Associate

Royal Farms•Catonsville, MD

About The Position

The Customer Service Associate supports the store leadership team by completing store-level tasks that promote efficient, safe, and customer-focused operations. Duties include preparing food and beverages, processing point-of-sale transactions, maintaining cleanliness, stocking merchandise, and general store upkeep. The role helps deliver an exceptional customer experience through friendly, efficient, and professional service while building brand loyalty and upholding Royal Farms standards. The associate engages with customers, answers product questions, assists with checkout and purchases, and communicates customer requests, vendor issues, and product damage to store leadership. They prepare made-to-order food and beverages according to recipes or customer specifications, follow food safety and sanitation practices, replenish and inspect merchandise, and maintain a clean and safe work area. The associate also follows company safety, security, and operational procedures and performs other duties as assigned.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Must be comfortable working around hot equipment and cleaning products.
Must be punctual and arrive to work on time.
Must wear slip-resistant shoes while on duty.
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and attentive service, anticipate customer needs, and demonstrate product knowledge.
Respond to customer inquiries about merchandise and assist with product selection.
Communicate customer requests, vendor issues, and product damage to store leadership.
Operate the register; scan and bag items; process different payment methods; activate fuel and gift cards; and balance the drawer at shift end.
Follow ID verification laws when selling age-restricted products, including alcohol and tobacco.
Assist customers with assisted checkout terminals, monitor transactions for accurate payment, and help prevent theft.
Support purchases requiring employee assistance, such as tobacco, lottery, and items kept behind the counter.
Handle customer fuel transactions, monitor fuel court activity, and stop pumps when necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications while ensuring accuracy, quality, and speed.
Execute foodservice and beverage programs consistently, maintaining portioning, presentation, and product availability.
Follow food safety and sanitation standards for food handling, storage, and cleaning.
Restock products and supplies to keep the store fully stocked.
Check expiration codes, face and inspect items, and remove expired products according to company procedures.
Complete routine cleaning and side work, including sweeping, mopping, and trash removal.
Maintain a clean, organized, and safe work area and promptly report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures, and uphold company mission, values, and brand standards.
Perform other projects and duties as assigned.