Customer Service Associate - Temporary

Walgreens•Holly Springs, NC

About The Position

The Customer Service Associate provides a distinctive and welcoming customer experience while operating a cash register and supporting store operations. The role includes greeting customers, offering assistance with products and services, resolving issues, recommending products, and completing purchases and related transactions. Associates also help maintain merchandise, displays, inventory, and a clean, orderly store; support photo services and web pickups; and follow company procedures, including asset protection and rules for regulated products. The associate attends assigned training and completes requested learning activities. This is a temporary role requiring a flexible schedule, including evenings and weekends. The posting notes that compensation depends on factors such as geography, skills, education, and experience, and directs applicants to Walgreens’ benefits information.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Demonstrate and share customer-service best practices, including courtesy, eye contact, proactive help, and following through until customers are satisfied.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend items for sale, including trade-up and companion products.
Operate the assigned cash register; collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.