Part Time Customer Service Associate

Hertz•Long Beach, CA

About The Position

The part-time Customer Service Associate consults with customers about their car rentals, offers products and services to maximize revenue, and addresses customer objections. The role provides customer service and sales support throughout rental and occasional return transactions, while ensuring customers receive a high-quality experience. Associates welcome and assist customers, represent Hertz professionally, help provide clean and safe vehicles, resolve service issues, and contribute to a collaborative team environment. They use company-approved sales and service techniques to identify customer needs, explain rental terms and charges, prepare accurate documentation, answer phones, and help manage customer queues. The position requires flexible shifts, including weekends and holidays, and overtime as needed. Work takes place outdoors in all weather conditions and involves standing for long periods.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple systems while multitasking with customers in person or by phone.
Proficiency in English, including clear and proficient communication.
Good written and oral communication skills.
Ability to work in a fast-paced environment with a variety of tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.

Nice To Haves

Fluency in languages other than English is encouraged.

Responsibilities

Manage rental and occasional return processes in compliance with Hertz policies and procedures.
Welcome customers and provide world-class service with a professional appearance, language, and behavior.
Help ensure every customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration, and help build brand loyalty.
Use company-approved sales and service techniques to determine customer wants and needs, and offer optional products accordingly.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers according to company rental requirement guidelines.
Provide directions, maps, local area information, and relevant service information.
Review rental parameters, rates, and service charges with customers; ensure return dates and times are accurate; and review charges when vehicles are returned.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Assist customers by resolving service issues and coordinating the queue to minimize wait times and promote efficient service.