Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience, registering sales and providing courteous, fair, friendly, and efficient checkout service. The role helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Responsibilities also include operating the cash register; recommending products; processing purchases, returns, refunds, exchanges, and other transactions; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory, displays, resets, and product rotation. The associate follows asset-protection procedures and applicable laws for regulated products, assists with store maintenance, and provides customer service in the photo area and for web pickup orders. The role requires familiarity with store systems and equipment, compliance with company policies, respectful relationships with coworkers, completion of assigned tasks, and attendance at required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by store management.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
