Customer Service Associate - Temporary

Walgreens•Cranberry Township, PA

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with teammates. Operational duties include processing purchases and payments, recommending products, maintaining merchandise and displays, checking in and pricing merchandise, supporting asset protection and regulated-product compliance, and assisting with inventory and stock rotation. The associate also provides photo-area and web-pickup services, helps maintain a clean and orderly store, follows company policies, and completes assigned training and other tasks.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-up items, and companion products.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policy; rotate consumable stock using first-in, first-out and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.