Customer Service Associate
About The Position
The Customer Service Associate delivers a distinctive customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers and patients with products and services, resolves issues, and shares customer-service best practices with team members. The associate performs a range of store operations, including recommending products, processing purchases and returns, maintaining merchandise and displays, checking in and pricing products, supporting asset protection and compliance with laws governing regulated products, and helping maintain a clean and orderly store. Additional duties include product rotation and placement, photo services, web order pickup, and completing assigned tasks and training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Rotate consumable stock using first-in, first-out methods and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, and orderly interior and exterior store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
