Customer Service Associate

Walgreens•Culpeper, VA

16h

About The Position

The Customer Service Associate delivers a distinctive and positive customer experience by greeting and assisting customers, answering questions, resolving issues, and providing courteous, friendly, fast, and efficient checkout service. The role registers purchases, handles payments and transaction adjustments, and recommends products and related items. Responsibilities also include maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; supporting asset protection and compliance with laws concerning regulated products; building and maintaining displays; completing resets; and assisting with food separation, stock rotation, and replenishment. The associate uses store systems and equipment and provides photo-area services, including digital passport photos, poster printing, promotional product recommendations, and web order pickup. The role also supports store maintenance, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet and assist customers and patients, offer help with products and services, answer questions, and resolve customer issues.
Model customer service best practices and provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays, and complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
Monitor and fill web pickup orders and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.