Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients by greeting them, offering help with products and services, resolving issues, and answering questions. It also models customer-service best practices with team members. Operational duties include processing purchases and other register transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory; maintaining records; and implementing asset-protection procedures. The associate follows applicable laws for regulated products, builds and maintains displays, completes resets, supports proper food separation and product placement, rotates consumable stock using first-in, first-out procedures, and restocks items. The role also provides photo-area services, including digital passport photos and poster printing; handles web pickup orders; assists with store maintenance; follows company policies; maintains respectful coworker relationships; completes assigned tasks; and attends training and completes requested PPLs.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Register purchases and provide efficient checkout service; collect cash, give change, and process voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first-in, first-out methods, and restocking outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to maintain a clean, neat, and orderly store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
