Customer Service Associate

Royal Farms•Littlestown, PA

58d

About The Position

The Customer Service Associate supports the store leadership team by performing store-level tasks that enable efficient, safe, and customer-focused operations. The role includes food service preparation, point-of-sale transactions, housekeeping, stocking, and general store upkeep. Associates are expected to provide friendly, efficient, and professional customer service, help build brand loyalty, and uphold Royal Farms standards of excellence. The position involves serving customers, preparing food and beverages, operating registers and assisted checkout terminals, supporting fuel and age-restricted product transactions, maintaining merchandise and product availability, and following food safety, sanitation, security, and operational procedures. Associates also help maintain a clean and safe store, report unsafe conditions, and complete other assigned duties.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks, including squatting, stooping, and crouching.
Comfort working around hot equipment and cleaning products.
Ability to be punctual and arrive at work on time.
Must wear slip-resistant shoes while on duty.
Flexible availability for various shifts, including weekends, holidays, and overtime, as required by business needs.
Ability to adhere to assigned schedules and arrive on time as required by business needs.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and attentive service, anticipate customer needs, and demonstrate product knowledge.
Respond to customer inquiries about merchandise and assist with product selection.
Communicate customer requests, vendor issues, and product damage to store leadership.
Operate the register; scan and bag items; process payment methods; activate fuel and gift cards; and balance the drawer at shift end.
Follow ID verification laws when selling age-restricted products, including alcohol and tobacco.
Assist and educate customers using assisted checkout terminals, monitor transactions for accuracy, and help prevent theft.
Assist customers with purchases requiring employee assistance, such as tobacco, lottery, and items kept behind the counter.
Handle customer fuel transactions, monitor fuel court activity, and stop pumps when necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications, ensuring accuracy, quality, and speed.
Execute food service and beverage programs consistently, including proper portioning, presentation, and product availability.
Follow food safety and sanitation practices for handling, storage, and cleaning.
Restock products and supplies; check expiration codes; face and inspect items; and remove expired products according to company procedures.
Perform routine cleaning and side work, including sweeping, mopping, and trash removal.
Maintain a clean, organized, and safe work area and immediately report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures described in SOPs and training materials.
Uphold company mission, core values, and brand standards through integrity, accountability, and operational excellence.
Perform other projects and duties as assigned.