Customer Service Associate

Walgreens•Ashland, CA

12h

About The Position

The Customer Service Associate delivers a distinctive and positive customer experience by greeting and assisting customers, answering questions, resolving issues, and providing courteous, efficient checkout service. The role operates a cash register, handles payments and transactions, recommends products, and supports store merchandising, inventory, and asset-protection activities. It also includes assisting customers in the photo area, fulfilling web pickup orders, maintaining the store’s appearance, following company policies, and completing assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet and assist customers and patients with products and services; answer questions and resolve issues to support a positive experience.
Model customer-service best practices, including courteous interpersonal habits and proactive assistance through resolution.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment; provide photo-area services, including digital passport photos and poster and creative-machine printing, and suggest promotional photo products.
Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers when they arrive.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned special projects and other tasks.
Attend training and complete requested or assigned PPLs.