Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive customer experience, providing courteous, friendly, fair, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer-service best practices to team members. The associate operates a cash register and handles purchases, payments, change, voids, returns, rain checks, refunds, and exchanges. Additional store duties include keeping counters and shelves clean and well merchandised; taking inventory and maintaining records; checking in and pricing merchandise; supporting asset protection and compliance with laws governing regulated products; constructing and maintaining displays; and completing resets and revisions. The role also helps with food separation, product placement, stock rotation, and restocking. The associate uses store systems and equipment, serves customers in the photo area, including digital passport photos and print services, and handles web pick-up orders. They help maintain a clean, neat, and orderly store, follow company policies and procedures, maintain respectful coworker relationships, complete assigned tasks, and attend required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
- Assist with food separation, product placement, stock rotation using the first-in, first-out method, and restocking.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
- Monitor, fill, and deliver web pick-up orders to customers.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
