Customer Service Associate

Walgreens•Mesa, AZ

2d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience by assisting customers, resolving issues, and providing courteous, efficient checkout service. The role registers purchases, handles payments and transaction adjustments, recommends products, and maintains clean, orderly, well-merchandised counters, shelves, and displays. The associate also supports store operations, including receiving and pricing merchandise, maintaining inventory and records, protecting company assets, following applicable laws for regulated products, completing resets, rotating and stocking products, and maintaining proper food placement. Duties include providing services in the photo area, fulfilling web pickup orders, and helping maintain the interior and exterior of the store. The associate follows company policies, maintains respectful relationships with coworkers, completes assigned training, and performs other tasks as assigned.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer service best practices and Walgreens service traits, including proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, superstructure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store condition and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned special tasks and other duties.
Attend training and complete requested or assigned PPLs.