Customer Service Associate

Walgreens•Clifton, NJ

13d•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role provides courteous, fair, friendly, and efficient checkout service, registers sales, assists customers with products and services, and resolves customer questions and issues. Associates also perform store operations, merchandising, inventory, asset protection, maintenance, and photo-area duties while following company policies and procedures. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interactions, proactive assistance, identifying needs, and serving customers until satisfied.
Provide courteous, friendly, fast, and efficient customer service; recommend items, trade-up items, and companion products.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow asset protection procedures to identify and minimize profit loss, and comply with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment; provide photo-area service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers arriving at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.