Customer Service Associate - Temporary

Walgreens • Fountain, CO

1d

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and provides courteous, efficient checkout service. The role registers sales, assists customers with products and services, addresses customer issues, and recommends items and companion products.

The associate supports store operations by processing purchases, returns, refunds, exchanges, and other transactions; maintaining merchandise, displays, inventory, and store cleanliness; following asset-protection procedures; and complying with applicable laws and company policies. Responsibilities also include stocking and rotating consumables, completing resets, assisting with food-product placement, and providing services in the photo area and for web pickup orders.

The position requires English fluency and a willingness to work a flexible schedule, including evenings and weekends. Training and assigned learning activities must be completed.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment preferred.
• Prior work experience with Walgreens preferred.

Responsibilities

• Greet and assist customers and patients, answer questions, resolve issues, and provide a positive customer experience.
• Model and share customer-service best practices, including courteous communication and proactively identifying and meeting customer needs.
• Register customer purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed.
• Follow asset-protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, including alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
• Separate and place food products according to company policies and procedures.
• Rotate consumable stock using the first-in, first-out method and restock outs.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
• Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
• Help maintain a clean, neat, orderly interior and exterior store.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete assigned PPLs.

What This Job Offers

• Education Level: No Education Listed