Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices and Walgreens service traits with team members. Responsibilities include operating the register and handling purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory and records. The associate helps protect company assets, follows laws on regulated products, builds and maintains displays, completes resets, and supports food separation, product placement, stock rotation, and restocking. The associate uses store systems and equipment, provides photo-area services such as digital passport photos and poster printing, and handles web pickup orders. The role also supports store cleanliness and appearance, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Provide courteous, fair, friendly, fast, and efficient customer service at checkout and throughout the store.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Recommend items, trade-up products, and companion items.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with consumable-item stock rotation using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
