Customer Service Associate

Royal Farms•Selbyville, DE

About The Position

The Customer Service Associate supports the store leadership team by carrying out store-level tasks that enable efficient, safe, customer-focused operations. Duties include food service preparation, point-of-sale transactions, housekeeping, and general store upkeep. The role helps deliver an exceptional customer experience through friendly, efficient, and professional interactions that build brand loyalty and uphold Royal Farms standards. The associate serves customers, operates checkout systems, prepares food and beverages, stocks and inspects merchandise, and maintains cleanliness and safety. The role also requires following company procedures, safety standards, and brand values, as well as performing other assigned duties.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Comfort working around hot equipment and cleaning products.
Must be punctual and arrive at work on time.
Must wear slip-resistant shoes while on duty.
Flexible availability for various shifts, including weekends, holidays, and overtime, as required by business needs.
Ability to adhere to assigned schedules and arrive on time as required by business needs.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and professional service, anticipate needs, and demonstrate product knowledge.
Respond to customer questions about merchandise and help with product selection.
Communicate customer requests, vendor issues, and product damage to store leadership.
Operate the register; scan and bag items; process payment methods; activate fuel and gift cards; and balance the drawer at shift end.
Follow ID verification laws when selling age-restricted products, including alcohol and tobacco.
Assist and educate customers using assisted checkout terminals, monitor transactions for payment accuracy, and help prevent theft.
Assist customers with purchases requiring employee assistance, such as tobacco, lottery, and items kept behind the counter.
Handle fuel transactions, monitor fuel court activity, and stop pumps when necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications, ensuring accuracy, quality, and prompt service.
Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
Follow food safety and sanitation standards for handling, storage, and cleaning.
Restock products and supplies to keep the store fully stocked.
Check expiration codes, face and inspect items, and remove expired products according to company procedures.
Perform routine cleaning and side work, including sweeping, mopping, and trash removal.
Maintain a clean, organized, and safe work area and promptly report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures in SOPs and training materials.
Uphold company mission, core values, and brand standards through integrity, accountability, and operational excellence.
Perform other projects and duties as assigned.