Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The associate supports store operations by processing purchases and related transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; managing inventory and records; and constructing displays and completing resets. Responsibilities also include following asset protection procedures and complying with laws governing regulated products. The associate assists with food separation, stock rotation, restocking, store maintenance, photo services, and web pickup orders, while maintaining respectful coworker relationships and complying with company policies and procedures. The associate attends training and completes assigned learning activities. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor web pickup orders, select items, and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
