Customer Service Associate

Laundry Capital Co. LLC • New York, NY

74d • Onsite

About The Position

Customer Service Associates report to a General Manager and maintain high levels of customer service by helping provide a clean, safe, and friendly store. They assist customers with laundry cards, machine selection and operation, retail purchases, wash-and-fold orders, and other questions or concerns. They also operate the cash register or point-of-sale computer, maintain product displays and inventory awareness, document building or equipment issues, communicate safety concerns and customer complaints to a supervisor, follow company policies and safe practices, respond appropriately to emergencies, and perform ongoing cleaning duties inside and outside the store.

Requirements

• Must be able to stand for up to 8 or more hours at a time during a shift.
• Must be able to lift 35 pounds.
• Must communicate professionally with customers and associates.
• Must work well with others and remain calm in stressful situations.
• Must be able to resolve customer issues or complaints in a timely manner.
• Must be able to perform tasks assigned by management.
• Must be able to work a flexible, open schedule.

Nice To Haves

• Previous customer service or retail experience is preferred.

Responsibilities

• Assist customers with laundry cards, machine selection and operation, retail purchases, wash-and-fold orders, and other questions or concerns.
• Accurately use the cash register or point-of-sale computer.
• Maintain thorough knowledge of products and encourage customers to purchase additional items.
• Keep retail items neatly stocked and inform management when inventory or janitorial supplies are running low.
• Use log books to report building or equipment maintenance issues and immediately notify a supervisor of unsafe situations.
• Use log books accurately, select appropriate equipment for the amount of clothing, address customer concerns, and inform a supervisor of customer complaints or claims.
• Follow company policies and procedures, including attendance requirements and wearing a clean uniform.
• Follow safe practices to prevent accidents and injuries to customers and employees.
• Understand responsibilities in emergencies such as fires, floods, and severe weather.
• Maintain a safe environment inside and outside the store.
• Walk the floor, pick up debris, empty trash containers, check bathrooms, and perform other required cleaning duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed