Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, answers questions, resolves issues, and shares customer service best practices with team members. The associate operates a cash register; recommends products; processes payments, returns, refunds, and exchanges; maintains merchandise, displays, inventory, and store cleanliness; and follows asset protection procedures and applicable laws for regulated products. The role also supports product placement and rotation, photo services, web order pickup, store maintenance, and other assigned tasks. Associates attend training and complete assigned learning modules.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
- Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
- Provide fast, friendly, courteous, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate and place food items according to policies and procedures; assist with stock rotation using first in, first out, and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
