Customer Service Associate

Walgreens•Van Buren, AR

3d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and provides courteous, friendly, fast, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and models customer-service best practices. It also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, photo services, web pickup, and store maintenance. The associate completes assigned training and other tasks, follows company policies and procedures, and maintains respectful relationships with coworkers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Model and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect payment and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.
Follow company policies and procedures and maintain respectful relationships with coworkers.