Customer Service Associate

Laundry Capital Co. LLC • New York, NY

2d • Onsite

About The Position

Customer Service Associates (CSAs) report to a Store Manager and handle daily duties that maintain high levels of customer service by helping provide a clean, safe, and friendly store. They assist customers with laundry cards, machine selection and operation, retail purchases, and wash-and-fold orders; operate the register or point-of-sale system; maintain product knowledge and encourage additional purchases; and keep retail items stocked. CSAs use log books to document maintenance issues and other required information, alert supervisors to unsafe situations and customer complaints or claims, and follow company policies and safety practices. They also help customers resolve concerns and maintain the store by walking the floor, picking up debris, emptying trash, checking restrooms, and completing other cleaning as needed. The role is part-time and in person at 1812 Westchester Ave, Bronx, NY 10472. Pay is $17.00 per hour.

Requirements

• Must be able to stand for up to 8+ hours per shift.
• Must be able to lift up to 35 pounds.
• Must be able to communicate professionally with customers and associates.
• Must work well with others and remain calm in stressful situations.
• Ability to resolve customer issues and complaints in a timely, professional manner.
• Ability to perform tasks as assigned by management.
• Ability to work a flexible schedule, including overnight hours.

Nice To Haves

• Previous customer service or retail experience preferred.

Responsibilities

• Assist customers with laundry card use, machine selection and operation, retail purchases, wash-and-fold orders, and questions or concerns.
• Accurately operate the register or point-of-sale system.
• Maintain thorough knowledge of products and their uses, and encourage customers to purchase additional items.
• Keep retail items neatly stocked and promptly notify management when inventory or janitorial supplies run low.
• Use log books to report building or equipment maintenance issues and inform a supervisor immediately about unsafe situations.
• Use log books accurately and consistently; select appropriate equipment for the amount of laundry; resolve customer concerns to the best of their ability; and inform a supervisor of complaints or claims.
• Follow company policies and procedures, including attendance and uniform standards.
• Follow safety practices to prevent accidents and injuries to customers and employees.
• Understand responsibilities during emergencies such as fires, floods, and severe weather.
• Maintain a safe environment inside and outside the store.
• Walk the floor regularly to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed.

Benefits

• Sales bonus.
• Bonus Program.
• Company uniforms provided.
• Competitive wage.
• Employee Discount Program.
• Employee Assistance Program.
• Flexible schedules for full-time and part-time employment.
• Fun, energetic work environment.
• Holiday pay.
• Promotions.
• Referral Program.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed