Customer Service Associate

Royal Farms•Parkton, MD

66d

About The Position

The Customer Service Associate supports the store leadership team by performing store-level tasks that enable efficient, safe, and customer-focused operations. Duties include food preparation and beverage service, point-of-sale transactions, housekeeping, merchandising, and general store upkeep. The role engages customers with friendliness, efficiency, and professionalism to deliver a positive experience, build brand loyalty, and uphold Royal Farms standards. The associate follows company safety, security, food safety, sanitation, and operational procedures. They maintain cleanliness and product availability, communicate customer requests and store issues to leadership, and perform other assigned duties. The position requires physical activity throughout the shift and flexible availability, including weekends, holidays, and overtime as business needs require.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Comfort working around hot equipment and cleaning products.
Ability to be punctual and adhere to assigned schedules.
Must wear slip-resistant shoes while on duty.
Flexible availability for various shifts, including weekends, holidays, and overtime as required by business needs.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and attentive service, anticipate customer needs, and demonstrate product knowledge.
Respond to customer questions about merchandise and assist with product selection.
Communicate customer requests, vendor issues, and product damage to store leadership.
Operate the register, scan and bag items, process various payment methods, activate fuel and gift cards, and balance the drawer at shift end.
Follow ID verification laws when selling age-restricted products such as alcohol or tobacco.
Assist and educate customers at assisted checkout terminals, monitor transactions for accuracy, and help prevent theft.
Assist customers with purchases requiring employee assistance, including tobacco, lottery, and items kept behind the counter.
Handle customer fuel transactions, monitor fuel court activity, and stop pumps if necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications while maintaining accuracy, quality, and speed.
Execute foodservice and beverage programs consistently, maintaining proper portions, presentation, and product availability.
Follow food safety and sanitation standards for handling, storage, and cleaning.
Restock products and supplies to maintain a fully stocked store.
Check expiration codes, face and inspect items, and remove expired products according to company procedures.
Perform routine cleaning and side work, including sweeping, mopping, and trash removal.
Maintain a clean and organized work area and immediately report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures and uphold company mission, values, and brand standards.
Perform other projects and duties as assigned.