Customer Service Associate

Walgreens•Merrimack, NH

1d•$15 - $19

About The Position

The Customer Service Associate provides a distinctive and positive customer experience, including courteous, fair, friendly, and efficient checkout service. The role assists customers and patients with products and services, resolves issues, answers questions, and models customer-service best practices with team members. The associate operates a cash register and handles purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Other store duties include merchandising and pricing products, maintaining inventory and records, constructing displays, completing resets, rotating and restocking consumables, and helping maintain a clean and orderly store. The role also supports asset protection, compliance with laws governing regulated products, photo-area services, and web pickup orders. Associates attend assigned training and complete requested learning modules and other assignments.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Provide courteous, friendly, fast, and efficient customer service; greet customers and patients, offer assistance, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor, fill, and deliver web pickup orders to customers arriving at the store.
Help maintain clean, neat, and orderly interior and exterior store areas.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.