Customer Service Associate

Laundry Capital Co. LLC • New York, NY

10d • Onsite

About The Position

Customer Service Associates report to the Store Manager and handle daily duties that maintain high customer service through a clean, safe, and friendly store. They assist customers with laundry cards, machine selection and operation, retail purchases, and wash-and-fold orders; operate the register or point-of-sale system; maintain product knowledge; and encourage additional purchases. Associates keep retail items stocked, notify management when inventory or janitorial supplies run low, and use log books to record maintenance issues and other required information. They address customer concerns, report complaints or claims to a supervisor, follow company policies and safety practices, understand emergency procedures, and help maintain a safe environment. Ongoing cleaning includes walking the floor, picking up debris, emptying trash, checking restrooms, and completing other cleaning duties as needed. The role is part-time and performed in person at the store. Flexible scheduling, including overnight hours, is available.

Requirements

• Must be able to stand for up to 8+ hours per shift.
• Must be able to lift up to 35 pounds.
• Must be able to communicate professionally with customers and associates.
• Must work well with others and remain calm in stressful situations.
• Ability to resolve customer issues and complaints in a timely, professional manner.
• Ability to work a flexible schedule, including overnight hours.

Nice To Haves

• Previous customer service or retail experience preferred.

Responsibilities

• Assist customers with laundry card use, machine selection and operation, retail purchases, wash-and-fold orders, and other questions or concerns.
• Accurately operate the register or point-of-sale system.
• Maintain knowledge of products and their uses, and encourage customers to purchase additional items.
• Keep retail items neatly stocked and promptly communicate low inventory or janitorial supplies to management.
• Use log books to report building or equipment maintenance issues and inform a supervisor immediately of unsafe situations.
• Accurately and consistently use log books and select appropriate equipment for the amount of laundry.
• Resolve customer concerns to the best of their ability and inform a supervisor of customer complaints or claims.
• Follow company policies and procedures, including attendance and uniform standards.
• Follow safety practices to prevent accidents and injuries to customers and employees.
• Understand responsibilities during emergencies such as fires, floods, and severe weather.
• Maintain a safe environment inside and outside the store.
• Walk the floor regularly to pick up debris, empty trash containers, check restrooms, and complete other cleaning duties as needed.
• Perform tasks assigned by management.

Benefits

• Sales bonus.
• Bonus Program.
• Company uniforms provided.
• Competitive wage.
• Employee Discount Program.
• Employee Assistance Program.
• Flexible schedules for full-time and part-time employment.
• Fun, energetic work environment.
• Holiday Pay.
• Promotions.
• Referral Program.
• Benefits for full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed