Customer Service Associate - Temporary
About The Position
Models and delivers a distinctive, delightful customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Shares customer service best practices with team members. Provides fast, efficient service; recommends products and related items; processes purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges. Maintains clean, well-merchandised counters and shelves; takes inventory; maintains records; checks in and prices merchandise; and constructs and maintains displays. Implements asset protection procedures and follows laws governing regulated products. Assists with food separation, product placement, stock rotation, and restocking. Uses store systems and equipment and provides photo-area services, including digital passport photos, poster printing, and promotional photo product suggestions. Handles web pickup orders by monitoring, picking, and delivering items to customers. Helps maintain a clean, orderly store, follows company policies, maintains respectful coworker relationships, and completes assigned tasks. Attends training and completes requested or assigned PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
Responsibilities
- Deliver a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
- Model and share customer service best practices with team members.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
- Provide photo-area customer service, including digital passport photos, poster printing, and promotional photo product suggestions.
- Monitor web pickup orders, pick items, and deliver orders to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
