Customer Service Associate
About The Position
The Customer Service Associate delivers a distinctive, positive customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers help with products and services, answers questions, and resolves issues. Associates model customer-service best practices and Walgreens service traits, including proactive assistance and identifying and meeting customer needs. The position supports store operations by recommending products, processing purchases and transactions such as returns and refunds, maintaining merchandise and displays, checking in and pricing goods, and following asset-protection and regulated-product requirements. It also involves food separation and stock rotation, use of store systems and equipment, customer service in the photo area, fulfilling web pick-up orders, and maintaining a clean and orderly store. The associate complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
- Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Recommend items for sale, including trade-up and companion items.
- Register customer purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policies and procedures.
- Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment with working knowledge.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
- Monitor Picture Care Plus orders, pick items, and deliver web pick-up orders to customers when they arrive.
- Assist with exterior and interior maintenance to ensure the store is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
