Customer Service Associate

Walgreens•Richmond, VA

3d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and models customer-service best practices for team members. The associate supports store operations by processing purchases, returns, refunds, exchanges, and other register transactions; recommending products; maintaining merchandise, displays, inventory, and store cleanliness; and following asset-protection and regulated-product procedures. Duties also include stocking and rotating consumable items, handling food placement according to policy, completing resets, and using store systems and equipment. The position also provides photo-area services, including digital passport photos and print services, and handles web pickup orders. The associate attends requested training, completes assigned learning activities, maintains respectful coworker relationships, follows company policies and procedures, and completes other assigned tasks. A flexible schedule, including evenings and weekends, is required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
Provide courteous, friendly, fast, and efficient checkout and customer service.
Model and share customer-service best practices, including proactive assistance and serving customers until their needs are met.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws governing regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate and place food products according to company policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.
Work a flexible schedule, including evenings and weekends.