Customer Service Associate - Temporary

Walgreens•Bridgetown, OH

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role involves assisting customers and patients, resolving issues, answering questions, recommending products, and completing transactions at an assigned cash register. The associate supports store operations by maintaining merchandise and displays, checking in and pricing products, taking inventory, rotating and restocking consumable items, and following asset protection and regulated-product procedures. The role also includes providing photo-area services, fulfilling web pickup orders, helping maintain a clean and orderly store, complying with company policies, and completing assigned training and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices, including courtesy, eye contact, proactively offering help, identifying needs, and assisting customers until satisfied.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, or companion items.
Operate an assigned cash register; collect payment and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Implement asset protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate consumable stock using first-in, first-out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders through Picture Care Plus and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.