Customer Service Associate

Walgreens•Morton Grove, IL

5d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. It also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, photo services, web pickup orders, and store maintenance. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive service.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-ups, and companion products.
Register customer purchases; handle cash and change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain displays, complete resets and revisions, and merchandise promotional, seasonal, and sale items.
Assist with food separation and product placement according to policy; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.