Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role supports store operations by assisting customers, maintaining merchandise and displays, processing transactions, supporting photo services and online order pickup, and keeping the store clean and orderly. The associate follows company policies and procedures, maintains respectful relationships with coworkers, and completes training and other assignments as directed.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer service best practices, including courteous interpersonal habits and proactive assistance that addresses customer needs.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register customer purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policies and procedures; assist with stock rotation using the first-in, first-out method and restock-outs for consumable items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing and creative machine services, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
