Customer Service Associate

Walgreens•Chesterfield Township, MI

3d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. Operational duties include processing purchases and payments, handling returns and exchanges, recommending products, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, maintaining inventory and records, and implementing asset protection procedures. The associate follows applicable laws for regulated products, constructs and maintains displays, completes resets, assists with food separation and stock rotation, and helps maintain the store's interior and exterior condition. The position also provides photo-area services, including digital passport photos and poster printing, and handles web pickup orders by monitoring, filling, and delivering orders. The associate uses store systems and equipment, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends training and required PPLs.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend items for sale, including trade-up and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and store equipment with working knowledge.
Provide photo-area customer service, including digital passport photo service, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.