Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers by greeting them, offering help with products and services, resolving issues, and answering questions. It also models customer-service best practices with team members. The associate provides fast and courteous service, recommends products and companion items, processes purchases and related transactions, and supports merchandising, inventory, stocking, and store upkeep. Responsibilities also include following asset protection procedures and applicable laws for regulated products, maintaining displays, assisting with food handling and stock rotation, and providing services in the photo area and for web pickup orders. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
- Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
- Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Follow company asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and placement according to policies and procedures, rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain a clean, neat, orderly interior and exterior store condition and appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
