Customer Service Associate

Walgreens•Saint Augustine, FL

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, welcoming customer experience and provides courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, answers questions, resolves issues, recommends products, and models customer-service best practices for team members. Operational duties include processing purchases, payments, returns, and exchanges; maintaining clean, well-merchandised counters and shelves; receiving, pricing, and stocking merchandise; supporting inventory and records; and following asset-protection procedures and applicable laws for regulated products. The associate constructs and maintains displays, completes resets, follows food-placement and stock-rotation procedures, and maintains the store’s interior and exterior condition. The role also supports photo services, including digital passport photos and print services, and handles web pickup orders. The associate maintains working knowledge of store systems and equipment, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Prefer willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Model and share customer-service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
Process customer purchases at an assigned cash register; collect cash and provide change; handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
Follow food-separation and product-placement procedures; assist with stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete assigned PPLs.