Customer Service Associate

Walgreens • Cheyenne, WY

1d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and models customer service best practices.

Responsibilities include processing purchases, cash, returns, refunds, and exchanges; recommending products; maintaining merchandise, displays, inventory, and store records; supporting asset protection and compliance with laws governing regulated products; and assisting with food handling, stock rotation, and restocking. The associate also provides photo-area services, handles web pickup orders, and helps maintain a clean and orderly store.

The associate complies with company policies, maintains respectful relationships with coworkers, completes assigned tasks, and attends training and required learning modules. Applicants must be fluent in English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred. The position remains open until filled. Compensation depends on factors including geography, skills, education, and experience; benefits information is available at jobs.walgreens.com/benefits.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Provide courteous, fair, friendly, and efficient checkout service and deliver a distinctive customer experience.
• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer service best practices with team members.
• Recommend products, trade-up items, and companion items.
• Register customer purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Check in and price merchandise as required or directed.
• Implement asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Assist with food separation and placement according to policies and procedures.
• Assist with consumable-item stock rotation using first-in, first-out procedures and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
• Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Attend training and complete learning modules requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed