CUSTOMER SERVICE ASSOCIATE-BROOKINGS
About The Position
The Customer Service Associate (CSA) helps deliver excellent service to donors, shoppers, and coworkers while supporting front-end operations, processing, and donation receiving. The role helps merchandise flow efficiently and maintains a clean, safe, and welcoming store environment. The CSA works with the team to achieve production, sales, and service goals, contributing to Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment. The position requires effective English communication with customers, coworkers, and supervisors, including reading, understanding, and responding to written and verbal instructions. The work takes place in a fast-paced retail environment, indoors or outdoors, with exposure to weather, dust, odors, public interactions, potentially hazardous materials, and usually loud noise. Personal protective equipment is provided and must be worn when handling or sorting raw donations.
Requirements
- Must be at least 16 years old; must be at least 18 years old to operate safety-sensitive equipment.
- Sufficient English proficiency to communicate effectively with customers, coworkers, and supervisors, and to read, comprehend, and respond to written and verbal instructions.
- Must become certified on equipment, such as a forklift, pallet jack, or tilter, as needed.
- Ability to regularly lift 10–35 pounds and/or move up to 100 pounds with assistance.
- Ability to stand and/or walk for extended periods, up to 8 hours per day.
- Ability to frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb.
- Required vision includes close and distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.
- Ability to use hands to feel objects, tools, or controls, and to reach with hands and arms.
- Ability to talk and/or hear.
- Must be available during operating hours, including weekends, evenings, and holidays.
Nice To Haves
- Previous retail or customer service experience.
Responsibilities
- Greet, assist, and engage with customers and donors to provide outstanding customer service.
- Operate the cash register and point-of-sale system, accurately handle transactions, balance the cash drawer, and complete daily register reports as required.
- Receive, sort, and price donated goods according to company guidelines and quality standards.
- Restock merchandise, create displays, and maintain an organized, visually appealing sales floor in accordance with the Retail Concepts Manual.
- Keep the sales floor, fitting rooms, donation and production areas, and restrooms clean, safe, and efficient.
- Follow safety and loss prevention procedures and report unsafe conditions, injuries, or suspicious activity to management.
- Maintain and demonstrate working knowledge of store policies, color sale, and the Goodwill mission.
- Collaborate with team members to meet production and sales goals.
- Participate in team meetings, training sessions, huddles, stretches, and store events.
- Communicate respectfully and effectively with team members, management, and customers, and promote a positive, inclusive workplace culture aligned with Goodwill’s values.
- Demonstrate professionalism, integrity, and a positive, team-oriented attitude.
- Report to regularly scheduled work on time and ready to work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
