Customer Service Associate - Temporary

Walgreens•Stallings, NC

1d•Onsite

About The Position

Models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Shares customer service best practices with team members, including Walgreens service traits and interpersonal habits. The associate operates an assigned cash register; recommends products and companion items; processes purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges; and supports merchandising, inventory, pricing, displays, resets, and stock rotation. The role also includes asset protection, compliance with laws on regulated products, proper food separation and placement, and maintaining clean and orderly store conditions. Additional duties include providing photo-area services, such as digital passport photos and printing; handling web pickup orders; learning store systems and equipment; attending assigned training; maintaining respectful coworker relationships; and completing other assigned tasks. The position is temporary and requires a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Provide courteous, friendly, fast, and efficient checkout and customer service.
Model and share customer-service best practices with team members.
Recommend products for sale, including trade-up and companion items.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete assigned PPLs.
Complete special assignments and other tasks as assigned.