Customer Service Associate - Temporary

Walgreens•Crawfordsville, IN

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices and Walgreens service traits with team members. The associate operates a cash register and handles customer transactions, including cash, change, voids, returns, rain checks, refunds, and exchanges. Additional store duties include recommending products, maintaining and merchandising counters and shelves, checking in and pricing merchandise, taking inventory, maintaining records, protecting company assets, complying with laws for regulated products, and constructing displays and completing resets. The role also supports food separation, product placement, stock rotation, and restocking. The position uses store systems and equipment; supports photo services and web pickup orders; and helps maintain a clean, neat, and orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends training and required PPLs. Applicants must be fluent in reading, writing, and speaking English (except in Puerto Rico) and willing to work a flexible schedule that includes evenings and weekends. Six months of retail experience and previous Walgreens experience are preferred. This position is temporary.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Provide courteous, fair, friendly, fast, and efficient checkout and customer service.
Greet customers, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices and Walgreens service traits for team members.
Recommend products, trade-up items, and companion items.
Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with consumable stock rotation using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, and orderly interior and exterior store condition.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.