Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, positive customer experience and provides courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance, answering questions, and resolving issues. The associate operates a cash register and performs sales transactions, including returns, refunds, exchanges, and other register functions. The position also supports merchandising, inventory, store cleanliness, asset protection, regulated-product compliance, food handling and stock rotation, photo services, and customer web-order pickup. The associate uses store systems and equipment, follows company policies, maintains respectful relationships with coworkers, and completes assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
- Complete special assignments and other tasks as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
