Part Time Customer Service Associate

Hertz•Ontario, CA

About The Position

The part-time Customer Service Associate consults with customers about their car rentals, actively offering products and services to maximize revenue and responding to customer objections. The role provides customer service and sales support while ensuring customers receive a world-class experience. The associate manages rental and occasional return processes in accordance with company policies and procedures; prepares accurate rental and return documentation; qualifies customers under rental requirements; explains rental terms, rates, and service charges; and assists with directions, local information, and customer service issues. The associate also answers calls, helps manage customer queues, and works collaboratively to deliver efficient service. The role pays $18.50 per hour plus commission. On-target earnings start at 2%, and eligible employees may participate in bonus plans of up to 12%. Benefits information is available at HertzBenefits.com and may include an Employee Assistance Program for employees and family, as well as perks and discounts such as theme park tickets and gym discounts. The Hertz Corporation operates Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchisee locations worldwide. Hertz is one of the largest worldwide airport general-use vehicle rental companies, and its brand is widely recognized. Hertz states that it champions diversity and inclusion and takes affirmative steps to promote employment and advancement opportunities. The company is an equal opportunity employer, including disability and veteran status.

Requirements

Passion for customer service and attention to detail, including willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems while multitasking with customers in person or by phone.
Proficiency in English and ability to communicate clearly in English.
Good written and oral communication skills.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Proven ability to work well within a team.
Strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Provide customer service by managing rental and occasional return processes in compliance with company policies and procedures.
Welcome customers warmly and represent Hertz professionally through appearance, language, and behavior.
Help ensure customers receive a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and understand how the role supports shared goals.
Build brand loyalty and seek to surprise and delight customers.
Use company-approved sales and service techniques to identify customer wants and needs.
Offer optional products that meet customer needs and wants.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers using company rental requirement guidelines.
Provide directions, maps, local area information, and relevant service information.
Review rental terms with customers to ensure they understand rates and service charges.
Ensure the rental agreement has an accurate return date and time.
Review charges when the vehicle is returned.
Answer customer calls in a friendly, helpful, and timely manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to reduce waiting and support efficient service.