Customer Service Associate

Walgreens•Forney, TX

1d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, helpful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers with questions and product needs, and resolves issues. It also includes maintaining merchandise and displays, supporting inventory and store operations, following asset protection and regulated-product procedures, and helping maintain a clean and orderly store. The associate may provide photo services and fulfill web pickup orders. The position requires completing assigned training and maintaining respectful relationships with coworkers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Demonstrate and share customer-service best practices, including proactive assistance and courteous interpersonal habits.
Provide fast, friendly, and efficient service and recommend products, trade-up items, or companion items.
Operate an assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and recommendations for promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete assigned PPLs.