Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The associate helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. They also demonstrate customer-service best practices and Walgreens service traits to team members. Operational duties include processing purchases and payment transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; maintaining inventory and records; following asset-protection procedures and regulated-product laws; building and maintaining displays; supporting food separation and stock rotation; and using store systems and equipment. The role also provides photo-area services, fulfills web pick-up orders, and helps maintain the store’s interior and exterior. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, and check in and price merchandise as directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pick-up orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store appearance inside and outside.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
