Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while processing sales at an assigned cash register. The role provides courteous, fair, friendly, and efficient checkout service and assists customers throughout the store, including in the photo area and with web pickup orders. The associate supports store operations by handling purchases and returns, merchandising and maintaining inventory, following asset protection and regulated-product requirements, and helping keep the store clean and orderly. The role also includes attending assigned training and completing requested learning activities.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register customer purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Follow company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
