CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of Southern New Jersey and Phi • Fieldsboro, NJ

13d • Onsite

About The Position

This is a part-time position at the Bordentown Store. The role involves customer service, processing transactions, maintaining the sales floor, and potentially cross-training in other areas. The ideal candidate will possess professional etiquette, engage customers effectively, and contribute to the store's productivity and mission of supporting job training and education initiatives.

Requirements

• Must possess professional etiquette.
• Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
• Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
• Reliability: The trait of being dependable and trustworthy.
• Enthusiastic: Ability to bring energy to the performance of a task.
• Accuracy: Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including nights, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.

Nice To Haves

• Cross-training as Donation-Utility Associate and Barcoder.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Process register transactions, handle money, and count down a drawer.
• Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
• Engage customers using specific steps: greet from 5 feet, focus on the customer, maintain a clean store, use 'Walk, Talk, and Show', thank customers, listen and respond to concerns, engage at the register, and manage the register line.
• Use good phone etiquette and answer within 3 rings.
• Provide short, clear, timely announcements.
• Receive cross-training as Donation-Utility Associate and Barcoder.
• Train to complete opening and closing procedures.
• Stock and maintain the sales floor with newly processed merchandise.
• Maintain a clean and organized sales floor by sizing merchandise and organizing wares and furniture.
• Recover the sales floor and dressing rooms.
• Establish or identify prices of goods.
• Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
• Maintain interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Maintain a clean and neat personal appearance at all times.
• Wear company-issued uniform.
• Attend work regularly.
• Perform other essential duties as assigned.

Benefits

• Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed