CUSTOMER SERVICE ASSOCIATE TRAINEE FULL TIME

Goodwill Industries of Southern New Jersey and Phi•Brick Township, NJ

10d•Onsite

About The Position

This is a full-time position for a Customer Service Associate Trainee. The role involves processing register transactions, engaging with customers, maintaining the store's appearance, and stocking merchandise. Trainees will also receive cross-training in other areas to promote growth and productivity. The position requires adherence to all Goodwill policies and safety procedures, professional etiquette, and the ability to work a flexible schedule.

Requirements

Must possess professional etiquette.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.
Customer Service: Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability: The trait of being dependable and trustworthy.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Engage customers successfully using specific steps (greeting, focusing on customer, maintaining store appearance, walking, talking, showing, thanking, listening, responding to concerns, engaging at the register, managing lines, using phone etiquette, and providing announcements).
Achieve a 40% Round-Up transaction average monthly.
Stock and maintain sales floor with newly processed merchandise.
Maintain a clean, organized sales floor by recovering standards through sizing merchandise and organizing wares and furniture.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Regular attendance is required.
Complete opening and closing procedures as necessary.
Provide short, clear, timely announcements.
Recover sales floor and dressing rooms.