CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of Southern New Jersey and Phi•Ocean Township, NJ

10d•Onsite

About The Position

This is a full-time/part-time position for a Customer Service Associate Trainee at the Ocean Store and Salvage in Ocean Twp, NJ. The role involves direct customer interaction, processing transactions, maintaining the sales floor, and cross-training in other store functions. The ideal candidate will possess excellent customer service skills, professionalism, and the ability to work a flexible schedule.

Requirements

Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty and integrity; ability to be truthful and seen as credible.
Ability to make sound and timely decisions that impact business goals and strategies.
Reliability; dependability and trustworthiness.
Enthusiasm; ability to bring energy to task performance.
Accuracy; ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Ability to meet physical demands of the position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.
Must possess professional etiquette.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
Engage customers using specific steps: greet from 5 feet, focus on the customer, maintain a clean store, use 'Walk, Talk, and Show' techniques, thank customers, listen and respond to concerns, engage at the register, manage the register line, use good phone etiquette (answer within 3 rings), and provide clear, timely announcements.
Receive cross-training as a Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by sizing merchandise and organizing wares and furniture.
Recover the sales floor and dressing rooms.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain the interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.