CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of Southern New Jersey and PhiOcean Township, NJ
Onsite

About The Position

This is a full-time/part-time position for a Customer Service Associate Trainee at the Ocean Store and Salvage in Ocean Twp, NJ. The role involves direct customer interaction, processing transactions, maintaining the sales floor, and cross-training in other store functions. The ideal candidate will possess excellent customer service skills, professionalism, and the ability to work a flexible schedule.

Requirements

  • Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
  • Honesty and integrity; ability to be truthful and seen as credible.
  • Ability to make sound and timely decisions that impact business goals and strategies.
  • Reliability; dependability and trustworthiness.
  • Enthusiasm; ability to bring energy to task performance.
  • Accuracy; ability to perform work accurately and thoroughly.
  • Ability to communicate and understand instructions, both verbal and written, in English.
  • Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
  • Ability to meet physical demands of the position.
  • Vision corrected to within normal limits.
  • Ability to function in a hectic work environment with occasional periods of high stress.
  • Must possess professional etiquette.

Responsibilities

  • Follow all Goodwill policies and safety procedures.
  • Process register transactions, handle money, and count down a drawer.
  • Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
  • Engage customers using specific steps: greet from 5 feet, focus on the customer, maintain a clean store, use 'Walk, Talk, and Show' techniques, thank customers, listen and respond to concerns, engage at the register, manage the register line, use good phone etiquette (answer within 3 rings), and provide clear, timely announcements.
  • Receive cross-training as a Donation-Utility Associate and Barcoder.
  • Train to complete opening and closing procedures.
  • Stock and maintain the sales floor with newly processed merchandise.
  • Maintain a clean and organized sales floor by sizing merchandise and organizing wares and furniture.
  • Recover the sales floor and dressing rooms.
  • Establish or identify prices of goods.
  • Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
  • Maintain the interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
  • Maintain a clean and neat personal appearance at all times.
  • Wear company-issued uniform.
  • Attend work regularly.
  • Perform other essential duties as assigned.
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