CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of Southern New Jersey and Phi•Ocean Township, NJ

8d•Onsite

About The Position

This is a part-time position for a Customer Service Associate Trainee at the Ocean Store and Salvage in Ocean Twp, NJ. The role involves customer interaction, processing transactions, maintaining the store, and cross-training in other areas to support company productivity and employee growth. The position requires a flexible schedule, including nights, weekends, and occasional long hours, and the ability to meet the physical demands of the role.

Requirements

Must possess professional etiquette.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.
Customer Service: Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability: The trait of being dependable and trustworthy.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
Engage customers using specific steps: greet from 5 feet, focus on the customer, maintain a clean store, use 'Walk, Talk, and Show', thank customers, listen and respond to concerns, engage at the register, manage the register line, use good phone etiquette (answer within 3 rings), and provide short, clear, timely announcements.
Receive cross-training as a Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by recovering standards through sizing merchandise and organizing wares and furniture.
Maintain the sales floor and dressing rooms.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain the interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.