Customer Service Associate Representative

Wesco • Jersey Village, TX

5d • $19 - $23

About The Position

The Associate Representative - Customer Service responds to customer inquiries by telephone, email, and/or in person, providing information and resolving routine and basic problems. The role analyzes customer service needs and communicates solutions or requested information, referring matters to other service or technical departments for follow-up when needed.

The position also supports customer sales and service by processing orders, handling complaints and returns, completing invoicing, maintaining customer records, and identifying opportunities to address customer needs. The representative maintains contact with clients, participates in weekly sales meetings, and stays informed about industry trends, market activity, and competitor products.

Requirements

• High school degree or equivalent.
• Knowledge of customer and personal service principles and processes, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
• Ability to build working relationships with other functional areas to support mutual objectives.
• Basic problem-solving skills and ability to analyze information to provide excellent service to internal and external customers.
• Ability to research and resolve customer issues.
• Strong written and verbal communication skills.
• Basic computer skills.
• Ability to effectively prioritize and execute tasks.
• Ability to build and maintain long-term customer relationships.
• 0–2 years of relevant experience.

Nice To Haves

• Associate degree (U.S.) or college diploma (Canada).
• One year of sales experience.
• Direct sales (B2B) experience.
• Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques.

Responsibilities

• Interact with customers by phone or in person to provide information and ensure the best service possible.
• Handle and resolve customer complaints, special orders, and returns in-store, by phone, or by mail.
• Obtain and examine relevant information to assess the validity of complaints and determine possible causes.
• Receive and process orders, and provide information about pricing, service changes, discontinuance, and shipping.
• Record customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Complete customer invoicing.
• Identify additional product or service opportunities with existing or potential clients, and determine with the customer sales and service manager whether customer sales and service or outside sales should manage the opportunity.
• Maintain regular contact with existing clients, understand their new or existing needs, and develop strategies to address them.
• Prepare for, attend, and participate in weekly sales meetings.
• Stay current on industry trends, market activity, and competitor products.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan.
• Certain sales roles may offer additional compensation through a commission structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED